Mersey Stars helps cafés, salons, trades and shops across Merseyside ask every customer for a Google review in one tap, hear about problems before they go public, and reply to reviews in seconds.
What your customers see. Try tapping a star.
Customers choose who to visit by looking at Google. More recent, genuine reviews means more people walking through your door.
Send a friendly review request by WhatsApp, text or email straight from your phone. Paste a list of today's customers and work through it in a minute.
Your link opens your Google review box directly. Print QR table cards, a counter sign or business cards to hand out with receipts.
Customers who weren't happy get an easy way to message you privately, so you can put it right. Your Google button stays on show for everyone.
Mersey Stars keeps track of who you've asked and reminds you who to follow up after three days, with a polite nudge ready to send.
Ready-to-post replies to five-star praise and one-star complaints, in a warm or professional voice, signed by you.
Enter your current rating and see exactly how many five-star reviews you need to reach 4.5 or 4.8, then track your progress week by week.
If your customers search Google before they pick you, this is for you.
No app to install, no account, nothing to pay while we launch.
Your business name and your Google review link. We show you exactly where to find it.
WhatsApp or text customers after their visit, and put a QR card on the counter or tables.
Happy customers post on Google. Unhappy ones tell you first, so you get the chance to fix it.
Google's review policy and the UK's Digital Markets, Competition and Consumers Act 2024 ban fake reviews, paying or rewarding people for reviews, and hiding negative ones. Mersey Stars never blocks anyone from Google, never writes reviews for customers, and never suggests offering incentives. Every customer, happy or not, can always reach your Google page. That protects your listing.
Takes about two minutes. Everything is saved on this device only.
We're looking for Liverpool businesses to use Mersey Stars free during launch and tell us what they think. Founding businesses keep a discount for life.
Tap one. Your message is already written, so just press Send.
Or call 07576 618414.
We'll set up your review link, design table cards and window stickers in your colours, and show your team how to ask, for businesses across Liverpool and Merseyside.
Yes, completely free while we launch. Paid plans will come later with extra features. Founding businesses who join now keep a discount for life, and we'll always tell you well before anything changes.
One of the first Liverpool businesses to use Mersey Stars. You use it free during launch, tell us what works and what doesn't, and lock in a lifetime discount on any paid plan. Sign up with the form above. It takes a minute.
A Google Business Profile (it's free from Google and is what shows your business on Google Maps and Search). If you can see "Ask for reviews" when you search for your business while signed in, you're ready.
Straight to your email or WhatsApp, whichever you choose during setup. We never see it.
Only in the browser on your device. Nothing is uploaded. Use Settings to back it up, or to copy your setup to a second phone for your staff.
No. Google doesn't allow rewards for reviews, and UK law treats incentivised reviews that aren't clearly disclosed as misleading. Just ask, and make asking easy. That's what this tool is for.
Yes. Trades and mobile businesses usually get the best results by sending a WhatsApp message the same day the job is finished.
Best sent the same day, while the visit is fresh.
Use {name}, {business}, {owner} and {link}. They're filled in for you.
Paste today's bookings, one per line: name, then number or email.
Tick "Reviewed" when their review appears on Google.
Customers scan it with their phone camera and land on your review page.
Tip: set your printer to "Actual size" (100%), not "Fit to page". Thick card (250gsm+) works best for table cards.
One of the cards on your sheet.
Replying to every review, good and bad, shows new customers you care.
Find these numbers on your Google listing.
Review requests sent each week, last 8 weeks.
Send this link to a member of staff. Opening it copies your business setup (not your customer list).
Everything lives in this browser. Save a backup file now and then.
Deletes your business details and customer list from this device.